How to fix videos that are not playing over the store's website.
When videos fail to play correctly on your website after redirection, the issue is often related to the absence or improper installation of the Ignitify script. This script is essential for enabling video playback functionality on your website. Below, we outline the common causes, solutions, and temporary workarounds to resolve this issue.
Common Causes
Missing Ignitify Script: The Ignitify script, required for video playback, may not be installed on your website. Without this script, videos cannot render properly in pop-ups or inline players.
Blocked Pop-Ups: Pop-ups may be blocked in your browser settings, preventing the video player from functioning.
Slow Website Performance: A slow-loading website can also interfere with video playback.
Step-by-Step Solution
To resolve video playback issues, follow these steps:
Verify the Ignitify Script Installation: - Contact your website provider or developer to confirm whether the Ignitify script is installed on your website. - If the script is missing, provide them with the Ignitify script and installation instructions. Ensure they include your organization’s ignitifyId in the settings block and add the loader snippet to initialize the script on page load.
Install the Ignitify Script: - Add the script across all pages where videos should play. - Example structure: - Define settings with your ignitifyId. - Include the async loader that inserts the Ignitify script on page load.
Test Video Playback: - After installing the script, test a video link to ensure it opens as a pop-up or inline player rather than redirecting away.
Enable Pop-Ups: - Ensure that pop-ups are allowed for your domain in browser settings.
Temporary Workarounds
If the Ignitify script cannot be installed immediately, consider these temporary solutions:
Disable Video Redirects: - Temporarily disable the “Video Redirect to Store Website” preference. This allows recipients to watch videos directly without redirection until the script is installed.
Provide Direct Video Links: - Share direct video links with customers to bypass the redirection issue temporarily.
Additional Tips
Work closely with your website provider to ensure the Ignitify script is properly integrated and tested.
Regularly check your website’s performance and script functionality to avoid future disruptions.
By following these steps, you can resolve video playback issues and ensure a seamless experience for your customers.