If you ever occur inconsistencies when using DriveCentric on your Desktop Browser that are not consistently seen with others at your Dealership, most of the time the solution lies within your Browser. There are a few troubleshooting steps that you can take to see if they help resolve the inconsistencies. We have combined these troubleshooting steps below to help our partners review internally, or during a conversation with our Support Team:
Common Desktop Troubleshooting Steps
Updating Google Chrome Settings
Clearing Storage on your Browser (Local Storage, Session Storage, Cookies)
Hard Refresh of your Chrome Browser
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Updating Google Chrome Settings
Since DriveCentric was built utilizing Google Chrome, if there are inconsistencies seen in the platform the first thing you should ensure if your Google Chrome is up to date. Google Chrome updates its Browser frequently with new build versions for its users, so unless you have automatic updates enabled your browser might not be at the current version needed to have DriveCentric run properly.
We have split these updates into the following three segments:
Updating Google Chrome on your Computer
Updating Google Chrome on your Android Device
Updating Google Chrome on your iPhone & iPad Device
Updating Google Chrome on your Computer:
Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:
On your computer, open Chrome.
At the top right, look at More
If an update is pending, the icon will be colored:
Green: An update was released less than 2 days ago.
Orange: An update was released about 4 days ago.
Red: An update was released at least a week ago.
To update Google Chrome:
On your computer, open Chrome.
At the top right, click More
Click Help > About Google Chrome.
Click Update Google Chrome.
Important: If you can't find this button, you're on the latest version.
Click Relaunch.
The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won't reopen when Chrome restarts. If you'd prefer not to restart right away, click Not Now. The next time you restart your browser, the update will be applied.
Updating Google Chrome on your Android:
Chrome should automatically update based on your Play Store settings. You can check if there's a new version available:
On your Android phone or tablet, open the Play Store app
At the top right, tap the profile icon.
Tap Manage apps & device.
Under "Updates available," find Chrome
Next to Chrome, tap Update.
Updating Google Chrome on your iPhone & iPad:
Chrome should automatically update based on your Apple App Store settings. You can check if there's a new version available:
On your iPhone or iPad, open the App Store.
At the top right, tap Profile
Scroll down to "Available Updates," and search for Chrome
If Chrome is listed, tap Update to install.
If asked, enter your Apple ID password. The updates will download and install.
If you don’t have the Google Chrome app yet, download it from the App Store.
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Clearing Site Settings for Browser
Here are the steps you can follow to clear your local storage on your browser tab:
Open the Google Chrome Console by pressing F12 key on your Windows computer (or on a Mac, press and hold the "fn" key and click the "F12" key)
Select “Application” in the console’s top menu.
Select “Local Storage” in the console’s left menu.
Right-click the sites related to app.drivecentric.com, then click Clear to delete the local storage.
You can use these same steps above to clear your "Session Storage" along with your "Cookies" to help troubleshoot internally.
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Hard Refresh of your Chrome Browser
Chrome and Windows:
To hard refresh on Google Chrome on Windows, there are two ways you can do it:
Hold down Ctrl and click the Reload button.
Or Hold down Ctrl and press F5.
Chrome and Mac:
To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
Hold down Shift and click the Reload button.
Or Hold down Command, Shift and click the ‘R’ key.
You can also follow the steps below to perform a Hard Reload on your Google Chrome browser:
Right click the screen - click inspect element - then right-click the refresh button - click Empty cache and hard reload.
Performing a hard refresh clears your browser cache for the specific page you are browsing, which forces the browser to load the most recent version of that page. This could include new scripts, styles, or features.
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