Marks a message as read and clears it from your notification bar.
Hover over the message on the notification bar and click Ignore in the upper right.
Acknowledging a Conversation
For messages that are just an emoji or a reaction to something you sent. Clears the message without dinging your response time metrics.
From the notification bar: Hover over the message and click Acknowledge in the upper right.
From the Conversations screen: Open the message and click the thumbs up icon in the upper right.
Heads up on Fumbles: Acknowledge before the one-hour mark to keep the message from counting as a Fumble.
Enabled by default under Permission Groups → Messages → Acknowledge.
Ignore vs. Mark as Read
Ignored messages stay searchable so you can review or follow up later.
To view your ignored conversations click on your conversations icon on the top menu bar.
Click on the Ignored inbox under Tags in the Conversations inbox menu:
By default you'll be on today's conversations. To switch to a previous day's Ignored messages, click the Date Selector (Today) and choose another date.
Click here for more information on the Conversations menu!