Permissions required: Agent Hub
Agent Hub is your one place to see how your AI Agents are performing and to shape what they say to your customers. Leads, engagement, deliveries, gross, hours saved, and ROI all live on one screen, so you can size up your agents the same way you'd size up any producer on your team.
What Is Agent Hub?
Agent Hub brings the results from every AI Agent your store runs into a single view. Instead of opening each agent one at a time, you can see combined numbers across all of them, then click into any agent when you want the details.
Agent Hub is also where you train your agents. You tell them how to talk, what to say about new and used cars, and what rules to follow. Those instructions apply to every agent that talks to your customers.
Where to Find It
Click the Genius icon in the top menu bar.
Agent Hub opens to the Overview tab by default.
From the left navigation, you can open any individual agent's dashboard. Agents are grouped into sections: Sales, Service, and Organizational.
You'll only see the agents your store has. If an agent isn't in your navigation, your store doesn't have it turned on.
How to Use It
The Overview tab is laid out from top to bottom in five sections: Agent Performance Summary, Overview, Cost Efficiency, Performance Trends, and Agent Training.
Pick Your Date Range
The date range selector sits in the top-right corner and controls every number on the page. Your options are:
Past 30 Days (default)
Past Week
Last Month
This Year
Custom
The range you pick carries over when you open an individual agent's dashboard, so you don't have to set it again.
Agent Performance Summary
You'll see one card for each active agent that talks to your customers. Each card shows the agent's name, a short description of what it does, an Active status, and its top-line numbers. Click any card to open that agent's full dashboard.
Agent | What the Card Shows |
Prospect Agent | Deals Generated, Gross Influenced, ROI |
Nurture Agent | Customers Engaged, Gross Influenced, ROI |
Sales Agent | Customers Engaged, Gross Influenced, ROI |
Service to Sales Agent | Customers Engaged, Gross Influenced, ROI |
Service Agent | Leads Worked, Engaged, Gross Influenced, ROI |
Overview
These tiles show combined totals across all your active agents for the dates you picked. Hover over the info icon on any tile for a quick definition.
Tile | What It Tells You |
Generated Leads | New leads your agents created. |
Customers Engaged | Unique customers your agents talked to. |
Deliveries Influenced | Vehicle deliveries where an agent worked the deal. |
Total Gross Influenced | Gross on vehicles delivered in your date range, where an agent messaged the customer before the deal was sold. A deal that lost money counts as $0 here. |
Human Hours Saved | Estimated hours of work your agents handled for your team. |
Combined ROI | How many dollars of gross your agents influenced for every dollar they cost. |
Cost Efficiency
This section shows what you're paying for each result.
Tile | What It Tells You |
Cost Per Delivery Influenced | Your agent cost for the date range divided by the deliveries your agents influenced. |
Cost Per Lead | Your agent cost for the date range divided by the new deals your agents opened. |
Human Equivalent | How many full-time employees your agents' work adds up to. |
Performance Trends
Two charts help you spot a slide before it costs you deals. Both follow your selected date range.
Engagement: A line chart showing how many customers your agents are engaging over time.
Deliveries Influenced: A bar chart showing deliveries your agents influenced in each period.
Agent Training
Agent Training is where you shape how your agents communicate. Anything you save here applies to every active agent that talks to your customers. Each option opens in its own window.
Agent Self Training (Beta) Let Genius AI read your dealership's website and fill in all four training fields for you.
Click Agent Self Training.
Click Acquire from Website.
Review what Genius AI wrote in each field and make any edits.
If your fields already have content, running Self Training will replace it with new content from your website.
Agent Guidelines (up to 4,000 characters) The big-picture instructions for your agents. Cover tone, selling approach, policies they must follow, things they should never claim or promise, and how to handle common customer questions.
New Car "Why Buy" (up to 4,000 characters) Why customers should buy a new car from you. Think about how you want the new-car experience positioned, what to highlight about your selection or process, and which programs or incentives to mention or avoid.
Used Car "Why Buy" (up to 4,000 characters) The same idea for your pre-owned inventory. Include things like certified programs, warranties, financing options, and any claims your agents should stay away from.
Special Instructions (up to 4,000 characters) Rules for specific situations that don't fit anywhere else. For example: "Always mention the trim along with make and model," or "Never offer trade-in appraisals over text." If it starts with "always" or "never," it belongs here.
To save your changes:
Make your edits in the field. A character count shows at the bottom.
Click Save.
Your changes apply to the agent's next action. They don't change messages that were already sent.
Tips for Your Team
Fill in Agent Guidelines and both Why Buy fields first. They aren't required, but your agents' messages will be noticeably stronger with them.
Always review Self Training results. Genius AI gives you a great head start, but you know your store best. Read through each field before you rely on it.
Check Agent Hub weekly. A quick look at Combined ROI and the Performance Trends charts every Monday tells you whether your agents are pulling their weight.
Use the cards to dig in. If a number on the Overview looks off, click that agent's card to see its full dashboard with your date range already set.
Good to Know
Agent Hub permission is required to view Agent Hub. If you can't get to it, check with your admin.
Anyone who can see Agent Hub can edit Agent Training. No separate permission is needed.
If the Genius icon is greyed out, your store doesn't have any agents turned on yet.
Frequently Asked Questions
Does Agent Training apply to one agent or all of them? All of them. Every active agent that talks to your customers uses the same training content.
Why doesn't Total Gross Influenced match the gross on my deal list? Deals that lost money count as $0 on the tile. Your deal list still shows their real gross.
Why did Cost Per Delivery go down when my gross didn't go up? A delivery with no gross or negative gross still counts as a delivery, which lowers your cost per delivery even though it adds $0 to gross.
My Agent Training changes don't seem to be working. What should I check? Make sure you clicked Save and not Cancel or the X. Changes only apply to your agents' next messages, not ones already sent.
Need Assistance? For assistance, reach out to your Customer Success Team using the Support Icon in the bottom-right corner of DriveCentric!