DriveCentric automatically tracks whether a customer shows for their appointment based on check-in activity. Here’s how it works and what to do if adjustments are needed.
How Appointments Are Marked as Shown
An appointment is automatically marked as Shown when the customer is checked into the store on the scheduled appointment date.
To check a customer in:
Open the Customer Deal Card
Click the Check In button
Once the customer is checked in:
The appointment moves from Planned to Past activity
The appointment status updates to Customer Showed
No-Show Appointments
By default, DriveCentric will mark an appointment as a No Show if:
The scheduled appointment time passes
The customer has not been checked in
60 minutes have elapsed since the appointment time
Customizing the No-Show Timer
The number of minutes before an appointment is marked as No Show can be adjusted in Store Settings
This setting is only available to users with Manage Store permission
Updating a No-Show to Shown
If a customer is checked into the store on the same day as the scheduled appointment, DriveCentric will automatically update the appointment from No Show to Shown.
Additionally, users with Expert permissions can manually update a No-Show appointment within 48 hours of appointment start time.
To manually mark an appointment as Shown:
Open the Customer Deal Card
Go to the Activity tab
Scroll to the Past section
Locate the appointment
Click Mark Show
Marking an appointment as Shown will automatically:
Create a customer visit
Update the deal status
Log a check-out and check-out note
Update the appointment calendar
Update appointment-related reports
Need Assistance?
For assistance, reach out to your Customer Success Team using the Support Icon in the bottom-right corner of DriveCentric!