The system will automatically mark an appointment as a show once the customer has been checked into the store on the scheduled date of the appointment.
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To check a customer into the store open the customer deal card and click the Check In button.

Once checked in the appointment will move from the Planned activity to the Past activity and reflect that the “Customer showed”.

By default, the system will mark a scheduled appointment as a No Show 60 minutes after the scheduled appointment time if the customer has not been Checked In to the store.

The minutes to wait to mark an appointment as a no-show can be customized in Store Settings by users with Manage Store permission.

System functionality does not allow no-show appointments to be manually edited to reflect a show. The customer must be checked into the store the same day and same deal card as the scheduled appointment.

If you have any questions about marking an Appointment Shown, please reach out to your Customer Success Team by clicking on the Support Icon found in the bottom right-hand corner of DriveCentric!