Why is it being implemented?
With the introduction of the new FTC Safeguard rules (ftc.gov link) that are being implemented, DriveCentric CRM is taking the necessary steps to protect your data and your customers' data.
The new MFA-based login process is crucial to your dealership's cybersecurity measures.
What is it?
Multi-Factor Authentication, or MFA, is the login process by which you as a DriveCentric User are required to enter either:
(a) a six-digit authentication code that is texted to your cell phone number (from your profile in User Management)
(b) an authentication code that is accessed via their TOTP authentication application which can be enabled in My Settings → Security after the initial MFA login process which requires text message authentication.
Popular options include Google Authenticator and Microsoft Authenticator, which can be enabled for added convenience and security.
How does it work?
You will be prompted once a day per device to MFA after you input your DriveCentric CRM login Username and Password.
Desktop Text Message MFA Login
Enter your login information
You will receive a text to your cell phone
Enter the six-digit authentication code you receive
Desktop Authentication App MFA Login
Enter your login information
Access your Authentication App to then access your authentication code
Enter the authentication code you accessed
Mobile Text Message MFA Login
Enter your login information
You will receive a text to your cell phone
Enter the six-digit authentication code you receive
Mobile App Authentication App MFA Login
Enter your login information
Access your Authentication App to then access your authentication code
Enter the authentication code you accessed
Troubleshooting: Not Receiving Authentication Codes
Authentication codes are essential for secure login, but issues with receiving them can arise due to various reasons. Below are common causes, troubleshooting steps, and preventive measures to ensure you receive your authentication codes reliably.
Common Causes for Not Receiving Authentication Codes
Blocked Numbers: The sender numbers used for authentication codes may be blocked on your phone.
Spam Filters: Messages may be routed to spam or junk folders by your phone or messaging app.
Device Settings: Features like Do Not Disturb (DND), Airplane Mode, or spam filtering may interfere with message delivery.
Carrier Issues: Your mobile carrier may block messages from certain short codes or numbers.
Outdated MFA Setup: If you recently changed devices, your MFA setup may need reconfiguration.
Step-by-Step Troubleshooting Guide
Check for Blocked Numbers
Ensure the following numbers are not blocked on your phone:
+1 866-441-2180
+1 866-714-5922
+1 866-774-3603
+1 844-946-0721
Short code: 29073
Unblock these numbers if necessary and add them to your contacts to prevent future blocking.
Review Spam or Junk Folders
Open your messaging app and check the spam or junk folder for the authentication code.
On iPhones, disable SMS spam filtering by navigating to Settings > Messages > Unknown & Spam and turning off filtering.
On Android, go to Settings > Apps > Messages and disable spam filtering.
Restart Your Phone
Power off your phone completely and leave it off for at least 60 seconds.
Turn it back on and request the authentication code again. This can refresh network and messaging services.
Verify Device Settings
Ensure your phone is not in Do Not Disturb or Airplane Mode.
Confirm that you are receiving other text messages normally.
Contact Your Mobile Carrier
If the issue persists, contact your mobile carrier to ensure they are not blocking messages from the sender numbers.
Alternative Methods for Authentication
If SMS codes remain unreliable, consider switching to an authenticator app for multi-factor authentication (MFA). Popular options include Google Authenticator and Microsoft Authenticator. These apps generate codes directly on your device, eliminating the need for SMS delivery.
Preventive Measures
Save the sender numbers as contacts to prevent them from being blocked.
Regularly check your phone’s spam settings and adjust them as needed.
Use an authenticator app to avoid reliance on SMS codes.
