How to Successfully Push Trade and Appraisal Data from DriveCentric to vAuto
Overview
Integrating DriveCentric with vAuto allows users to seamlessly push trade and appraisal data between the two systems. However, successful data transfer requires specific configurations and adherence to setup requirements. This guide outlines the necessary steps, common issues, and troubleshooting tips to ensure smooth integration.
User Setup Requirements
To push data from DriveCentric to vAuto, ensure the following:
Individual vAuto Account: Each user must have an individual vAuto account. Shared or HQ-level accounts are not supported for trade pushes.
Matching User Details: User details in DriveCentric must exactly match those in vAuto, including: - First and Last Name (case-sensitive) - Email Address - Phone Number
Initial Login to vAuto: Users must log in to their vAuto account at least once before they can push data.
Common Issues and Troubleshooting Steps
If you encounter issues with pushing data to vAuto, follow these steps:
1. Verify User Account Setup
Ensure the user has an active vAuto login and has logged in at least once.
Confirm that the user’s vAuto account is associated with the correct store (not an HQ account).
Check that the user’s First and Last Name match exactly between DriveCentric and vAuto, including capitalization.
2. Check Integration Activation
Ensure the vAuto–DriveCentric integration is activated for your store.
3. Resolve Credential Issues
If vAuto credentials have changed, update the matching details in both systems and log in to vAuto again.
4. Re-enter Trade Data
Delete and re-add the trade-in data in DriveCentric to trigger a new push.
How to Push Data- 2 Options
Important: Your store is configured to use either Automatic Push or Manual Push — not both. Which mode is active depends on your store's vAuto integration settings. If you are unsure which mode your store uses, contact DriveCentric Support.
Automatic Push
When a trade vehicle is first added and saved to a customer's deal in DriveCentric, the system automatically pushes the data to vAuto. Important: Re-saving an existing trade record does not trigger a new push. If the trade did not push on the initial save, delete and re-add the trade in DriveCentric to force a new push attempt. Ensure the integration is active and user details match between both systems.
Manual Push
On stores configured for Manual Push, the trade entry screen (Edit Trade In window) shows only a Save button — saving the trade here does not push it to vAuto. To send the trade to vAuto, navigate from the customer card using the steps below:
Open the customer’s card in DriveCentric.
Navigate to the Trade-In tab and select the vehicle.
Click the "Push" button to send the data to vAuto.
FAQs
Do I need special permissions to push data to vAuto?
No, pushing data to vAuto is not governed by specific permissions in DriveCentric. Any user with a valid vAuto profile can push data.
Can I switch between automatic and manual push?
Yes, DriveCentric supports switching the vAuto integration from automatic to manual push. Contact support for assistance with this configuration.
What should I do if a trade doesn’t appear in vAuto?
First, confirm whether your store is configured for Automatic Push or Manual Push (see the 'How to Push Data' section above) — the correct next steps differ depending on your configuration.
For Manual Push stores: navigate to the customer card, go to the Trade-In tab, select the vehicle, and click the Push button. Note: the Save button on the trade entry screen does not push to vAuto. For Automatic Push stores: the trade should push when first saved — if it did not, delete and re-add the trade to trigger a new push.
Check system logs to confirm the trade was saved.
Ensure user details match exactly between DriveCentric and vAuto.
Related Topics
By following these guidelines, you can ensure a seamless integration between DriveCentric and vAuto, enabling efficient trade and appraisal data management.