DriveCentric

Untracked emails are emails received from an email address not associated with a customer card in the CRM. 

Open the Conversation tab on the left side of the screen

At the bottom of the window that opens, click "Emails (#)"

You will be in your "Untracked Email" inbox

1. Open the Conversation tab on the left side of the screen
2. At the bottom of the window that opens, click "Emails (#)"
3. You will be in your "Untracked Email" inbox

Untracked texts are texts received from a phone number not associated with a customer card in the CRM at the time the text is received. <i>Note: The untracked texts will not append to the customer card when the phone number is added a customer card.</i>

At the bottom of the window that opens, click "Texts (#)"

You will be in your "Untracked Text" inbox page

1. Open the Conversation tab on the left side of the screen
2. At the bottom of the window that opens, click "Texts (#)"
3. You will be in your "Untracked Text" inbox page

Viewing Untracked Emails & Texts

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