Are you having issues with your videos sending? No worries, we are here to help!
When dealing with mobile upload issues, there are a number of factors that can affect how your video is sending (or not sending).
Is your mobile application up to date? One of the first things we want to check is if there are any updates for DriveCentric that are in the App or PlayStore.
The next thing we want to check is the Internet Connection. How is the internet? Is it slow? Fast? Sometimes it helps to send the video using your personal data and see how fast it sends. If it goes right through, you know your internet connection is what's slowing down your video upload! Here is a link on how to perform an internet speed test: https://app.intercom.io/a/apps/d39vsdc8/educate/articles/854369/show
If your phone is up to date and you have good wifi or data, that is great! One thing to remember is that most phones these days are built with HD cameras (iPhones and Androids), so when uploading videos you need to be aware of the size of the file. Videos will get stuck in the upload queue if the size of the video file is too large to compress and upload quickly (we compress our videos the same way YouTube does). The following all contribute a large video file: a lot of movement, recording in high resolution, a lot of colors in the video, and a lot of audio in the video. To check the size of your video file go to the video queue and see how many MB the file is. 100+ MB is a rather large file size (for comparison, a 400 MB file is equivalent of a 30-minute Netflix episode).
To decrease your file size, go into your personal settings on your phone and lower the resolution to lowest. This change in resolution is really only noticeable if the customer were to watch your video on a large high definition TV screen. Since the video is sending via email or phone the customer will not be able to tell the difference in quality.
Tip: If you are sending an inquiry to support about your videos being stuck in the queue, send in a screenshot of the video queue; we can troubleshoot much faster!
If you are still having issues and need help, feel free to hit the support button and we can help troubleshoot your issue further! :)