Genius Follow-Up, located on the left-hand sidebar, provides you with a summarized suggestion of the next steps to take with the customer. These suggestions are created as a result of the interaction between Genius/AIM and the customer and help give you visibility into key insights that Genius has extracted throughout the conversation.
Genius Follow-Up is triggered by two general cases:
If the customer asks any question that Genius does not have the answer to
If Genius tells the customer that a salesperson or service advisor will be following up with them
Examples of specific use cases that result in a Genius Follow-Up are:
The customer states they already purchased a vehicle.
The customer asks for an update on a purchase or order.
The customer is concerned about their credit.
The customer asks to reserve a vehicle.
The customer asks about complimentary services.
The customer asks not to be contacted.
The customer asks about specific finance options, such as a down payment.
The customer requests a phone call, pictures, or videos.
The customer states they would like to sell their vehicle.
The customer asks about specific vehicle options.