User profiles created without a Drive Alias will not be able to send or receive emails within the CRM.
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If a user is unable to send an email and receives this error message:
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Please see a manager or user with Manage Store permission to update the user's profile to include the Drive Alias Email address needed to send emails in the system! This can be found by going to Store Settings > User Management > select the specific User who is unable to send an email and make sure they have a Drive Alias entered in that has the same domain as the other users in the store:

If you have any questions about the Roadmap to the Sale icon, please reach out to your Customer Success Team by clicking on the Support Icon found in the bottom right-hand corner of DriveCentric!

For more information on creating user profiles see Adding New Users