The BPS / Drivers button on the Customer Card gives your team a quick, clear view of how ready a customer is to buy — and appears when a customer has a qualifying Private Incentive available.
What is the BPS / Drivers button?
On the Customer Card, you’ll see an Action button labeled “BPS / Drivers.”
The number on the button is the customer’s Overall BPS (Behavior Prediction Score)
Higher scores indicate a stronger buying opportunity
This lets you assess opportunity strength at a glance
See Color coding below to understand what each color around the number means.
BPS / Drivers Modal
Clicking the BPS / Drivers button opens a modal with a breakdown of the customer’s score.
Inside the modal, you’ll see:
Righthand Side
Overall BPS: A summary score that reflects the customer’s overall readiness to buy
Vehicle Upgrade
Displays: Year / Make / Model / Trim
Current Vehicle section
Estimated Mileage
Estimated Vehicle Value
Across the Top
In Market: Indicates how likely the customer (or someone in their household) is to replace their current vehicle in the next 90 days
Vehicle: Shows how likely the customer is to purchase the specific vehicle being presented
Deal: Reflects the quality of the deal being offered to that customer
Additional BPS Drivers
Depending on the deal type, additional drivers may appear to explain why a score is high or low, including:
Remaining Payments (lease only)
Payment impact
Equity position
Ownership duration
Warranty remaining
Incentives, including OEM Private Offers
Mileage (lease only)
APR (financing only)
EV likelihood, when applicable
These drivers help you understand what’s helping — or holding back — the deal.
Color coding (how to read the scores)
Each score is automatically color-coded:
Green (80–100) → Strong opportunity
Yellow (70–79) → Medium opportunity
Red (0–69) → Low opportunity
This makes it easy to prioritize which customers to focus on first.
Tooltips for quick context
Some metrics include a small ℹ️ info icon.
• Click the icon to see a short explanation
Need Assistance?
For assistance, reach out to your Customer Success Team using the Support Icon in the bottom-right corner of DriveCentric!